Warranty Policy

WARRANTY GUIDELINES & PROCEDURES

I. Warranty Terms & Conditions:

1. All Makotek Computer Sales Inc’s products carry a standard one (1) year warranty with a carry-in service type, except for the following:

1. Items found defective within 1 year of purchase are allowed for Advance Warranty Replacement (AWR) depending on the availability and subject to the terms of Section II and Section III-2 below.
2. For Smartphones warranty, please proceed to the smartphone brand’s accredited Service Center.
3. Extended warranties advertised or offered by the manufacturer of the product have their own warranty terms and conditions which require the customer to register the product on the manufacturer’s website. For more information, please visit the manufacturer’s website.

 II. Warranty does not cover the following:

1. All physical damages including but not limited to: electrical overstress (EOS) or “over-clocking”, bent pins, melted wires, circuit board cut traces, blown metal links, corrosion, due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters.

2. Products with defaced or altered serial numbers or any alteration, modification, repairs made by a 3rd party.
3. Smartphone, desktop, and laptop products whose software has been modified, rooted, or tampered with or its recovery partitions have been deleted.

4. Loss of data (back-up files often) or transport costs.

5. Free or promotional items.

6. Use of non-authorized inks, or continuous ink conversions on printers.

III. For Warranty claims, the following is to be strictly followed:

1. Present the defective item to an Authorized Makotek Technician for diagnosis.

2. For Advance Warranty Replacement (AWR) claims, the product must be returned in its original packaging along with all the intact components of the sales package.

 IV. Warranty Process

1. Items covered by the warranty will be sent to the supplier/manufacturer. Always return defective items in its complete box/packaging and accessories.

1. Defective items under warranty that have no available replacement are eligible for an upgrade, provided that the customer pays for the price difference between the upgraded and older model. Warranty on the replacement/upgraded item will be carried over from the defective item’s warranty date.
2. Customers will be contacted when a replacement item is made available in 60 days or less. Upon notification, a 30-day period will be given in order to claim the warrantied item. When claiming upgraded items, please return old boxes, accessories, drivers, etc. of the warrantied item. A storage fee of ₱50 (fifty Pesos) will be charged per day past the 30-day claim period. Items unclaimed after 30 days will be forfeited.

  Sales Return Policy

1. Sales returns are allowed only where the product was purchased.
2. The exchange of purchased items will be allowed within three (3) days from the date of purchase (e.g. items purchased on January 1 will be permitted to be exchange in full purchase value to another item until January 3). In the event of sudden price drop within the three-day exchange period, the returned item will be valued at the current list price.
3. Only items with complete boxes, cd drivers, manual, and in pristine condition will be accepted for exchange.
4. The company reserves the rights to decline any returns after deemed necessary.